Support Operations

Enhance Customer Operations with Salesforce Service Cloud & Jira Service Management

At Bevel, we specialize in optimizing support organizations using Salesforce Service Cloud and Jira Service Management. Our services aim to enhance your support operations, streamline communication channels, empower customers through self-service, and develop a robust knowledge base.

Support Operations

We streamline your support operations to improve efficiency and customer satisfaction. By leveraging the capabilities of Salesforce Service Cloud and Jira Service Management, we enable your support team to handle inquiries more effectively, ensuring quick and accurate resolutions.

Channel Optimization

Optimizing your communication channels is key to providing exceptional customer service. We help you integrate Salesforce Service Cloud and Jira Service Management to offer seamless support across various platforms, ensuring customers can easily connect through their preferred channels.

Self Service

Empower your customers with effective self-service options. Our strategies involve using Salesforce Service Cloud and Jira Service Management to create intuitive self-service portals that guide customers to solve their issues independently, enhancing their experience and reducing the load on your support staff.

Knowledge Base

Building a comprehensive knowledge base is crucial for efficient customer support. We assist in developing and maintaining a detailed knowledge base through Salesforce Service Cloud and Jira Service Management, providing your customers and support team with easy access to relevant, up-to-date information